Service Interruption - Shared/Reseller Hosting Server
Affected: Personal and Business HostingReseller Hosting
Digital Pacific Outage History
Digital Pacific is up right nowDigital Pacific had 9 outages in the last 2 years totaling 1915h 22m of downtime — averaging 0.4 incidents per month.
There were 9 Digital Pacific outages since June 12, 2024 totaling 1915h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Emergency Maintenance: Shared hosting server - vmcp74.digitalpacific.com.au
Affected: Personal and Business Hosting
Timeline · 2 updates
- investigating Mar 13, 2025, 11:37 PM UTC
We are currently performing emergency maintenance on vmcp74.digitalpacific.com.au During this time, affected services may experience intermittent downtime or degraded performance. Our system administrators actively working to resolve the issue as quickly as possible. We will provide updates as soon as maintenance is completed.
- resolved Mar 14, 2025, 12:22 AM UTC
We are pleased to inform you that the maintenance has been successfully completed and the server is fully operational.
Service Interruption - Shared Hosting Server - vmpl02.digitalpacific.com.au
Affected: Personal and Business Hosting
Timeline · 3 updates
- investigating Mar 10, 2025, 03:48 AM UTC
This is to inform you that we are experiencing a web service issue on vmpl02.digitalpacific.com.au, which may result in intermittent website access. Our team is investigating the issue with high priority, and we will keep you updated with further information.
- monitoring Mar 13, 2025, 11:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2025, 04:44 AM UTC
This incident has been resolved.
reCAPTCHA issue on shared servers
Affected: Personal and Business HostingReseller Hosting
Timeline · 2 updates
- identified Jan 14, 2025, 01:16 AM UTC
All WordPress websites are experiencing login issues due to a Recaptcha problem. We are actively investigating the issue and will provide updates on the status page as soon as more information becomes available.
- resolved Jan 14, 2025, 04:10 AM UTC
The issue affecting WordPress website logins has been successfully resolved.
Networking incident - Dedicated Servers
Affected: Dedicated Servers
Timeline · 4 updates
- investigating Nov 25, 2024, 03:42 AM UTC
Our monitoring has detected a networking device has gone offline. This has impacted a small number of customer-dedicated servers.
- investigating Nov 25, 2024, 03:42 AM UTC
We are continuing to investigate this issue.
- investigating Nov 25, 2024, 04:57 AM UTC
Our Networking team is still looking into this matter. We will keep you posted with further updates
- resolved Nov 28, 2024, 03:36 AM UTC
The networking device is replaced and is backup online.
Websites & cPanel access issues on vmcp69.digitalpacific.com.au
Affected: Personal and Business Hosting
Timeline · 2 updates
- investigating Sep 15, 2024, 10:46 PM UTC
Websites hosted on the server vmcp69.digitalpacific.com.au are not operating normally and access to cPanel is currently unavailable. We are actively investigating the issue and will provide updates on the status page as soon as more information is available.
- resolved Sep 16, 2024, 07:27 AM UTC
The website hosted on "vmcp69.digitalpacific.com.au" are now operational, the server is stable, and the cPanel access issue has been resolved.
cPanel access issues on vmcp69.digitalpacific.com.au
Affected: Personal and Business Hosting
Timeline · 3 updates
- investigating Sep 14, 2024, 03:33 PM UTC
Websites hosted on the server vmcp69.digitalpacific.com.au are operating normally. However, access to cPanel is currently unavailable. We are actively investigating the issue and will provide updates on the status page as soon as more information is available.
- monitoring Sep 14, 2024, 08:04 PM UTC
Server and services running fine. Able to SSH on the server and cpanel/WHM is working.
- resolved Sep 15, 2024, 06:35 AM UTC
This incident has been resolved.
Service Interruption on multiple shared hosting servers.
Affected: Personal and Business HostingReseller Hosting
Timeline · 3 updates
- investigating Aug 25, 2024, 04:55 AM UTC
Be advised our internal monitoring has indicated that the multiple shared hosting servers are experiencing high load and intermittent service interruptions. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- monitoring Aug 25, 2024, 11:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2024, 10:17 AM UTC
This incident has been resolved.
Networking Incident
Affected: Network
Timeline · 5 updates
- investigating Jun 12, 2024, 12:47 PM UTC
We have identified and are actively working on an incident which is impacting network connectivity in our data centre. The issue is being worked on as a top priority. Further information will be provided here as updates become available.
- investigating Jun 12, 2024, 02:35 PM UTC
We are currently investigating this issue and will update you as soon as we have more information.
- identified Jun 12, 2024, 04:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2024, 04:58 PM UTC
A fix has been implemented and we are monitoring the results. The issue was caused by a hardware failure on a switch. Affected customers' servers have been moved to another switch while the faulty hardware is being replaced.
- resolved Jul 18, 2024, 10:55 PM UTC
This incident has been resolved.