Digistorm Outage History

Digistorm had 9 outages in the last 2 years totaling 60h 50m of downtime — averaging 0.4 incidents per month.

There were 9 Digistorm outages since August 17, 2025 totaling 60h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.digistorm.com

Critical August 4, 2026

Funnel Form Outage

Detected by Pingoru: Aug 04, 2026, 02:06 AM UTC
Resolved: Aug 04, 2026, 06:50 AM UTC
Duration: 4h 43m

Affected: Forms

Timeline · 5 updates

investigating Aug 04, 2026, 02:06 AM UTC

We’re currently investigating an issue with Funnel forms not loading any content.
investigating Aug 04, 2026, 02:10 AM UTC

We are continuing to investigate this issue.
identified Aug 04, 2026, 02:26 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 04, 2026, 02:48 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 04, 2026, 06:50 AM UTC

This incident has been resolved.

Read the full incident report →

Major July 15, 2026

Funnel Degraded Performance

Detected by Pingoru: Jul 15, 2026, 02:29 AM UTC
Resolved: Jul 15, 2026, 04:13 AM UTC
Duration: 1h 43m

Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI

Timeline · 4 updates

investigating Jul 15, 2026, 02:29 AM UTC

We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.
identified Jul 15, 2026, 03:17 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 15, 2026, 03:49 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 15, 2026, 04:13 AM UTC

This incident has been resolved. There was an issue with our queue workers which prevented queued jobs from being processed. All delayed jobs have been re-run and Funnel is fully operational.

Read the full incident report →

Critical July 7, 2026

Schoolbox App Login Issue

Detected by Pingoru: Jul 07, 2026, 11:28 PM UTC
Resolved: Jul 08, 2026, 03:14 AM UTC
Duration: 3h 45m

Affected: Schoolbox App

Timeline · 2 updates

investigating Jul 07, 2026, 11:28 PM UTC

We are aware of an issue affecting login for some schools using Schoolbox-integrated apps. We are actively investigating and working to resolve this as quickly as possible.
resolved Jul 08, 2026, 03:14 AM UTC

Some customers experienced issues with their Schoolbox connection following recent security improvements to the API. Affected customers will receive remediation instructions from Schoolbox shortly, these will need to be applied before the next major Schoolbox update to ensure the connection continues to function as expected. If you have any questions, please contact the Schoolbox or Digistorm support teams.

Read the full incident report →

Major July 2, 2026

Funnel Outage

Detected by Pingoru: Jul 02, 2026, 06:40 AM UTC
Resolved: Jul 02, 2026, 07:57 AM UTC
Duration: 1h 17m

Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI

Timeline · 2 updates

investigating Jul 02, 2026, 06:40 AM UTC

We are currently investigating reports that Funnel is unavailable or returning an error.
resolved Jul 02, 2026, 07:57 AM UTC

Funnel is back online. We have resolved the issue that was causing Funnel to be unavailable or return an error. We apologise for any inconvenience caused.

Read the full incident report →

Critical June 17, 2026

Website Email Outage

Detected by Pingoru: Jun 17, 2026, 01:30 AM UTC
Resolved: Jun 18, 2026, 04:19 AM UTC
Duration: 1d 2h

Affected: AU RegionEU RegionUS RegionSG Region

Timeline · 3 updates

investigating Jun 17, 2026, 01:30 AM UTC

We're currently experiencing an issue where all website emails are failing to send. Our team is actively investigating and will provide an update shortly.
monitoring Jun 17, 2026, 07:04 AM UTC

A fix has been implemented and we are currently monitoring to confirm no further issues.
resolved Jun 18, 2026, 04:19 AM UTC

This incident has been resolved.

Read the full incident report →

Notice April 30, 2026

Funnel - Emails

Detected by Pingoru: Apr 30, 2026, 11:47 PM UTC
Resolved: May 01, 2026, 04:01 AM UTC
Duration: 4h 13m

Affected: Email

Timeline · 4 updates

investigating Apr 30, 2026, 11:47 PM UTC

We’ve identified an issue impacting Funnel emails for schools and are actively investigating to resolve it.
identified May 01, 2026, 12:01 AM UTC

We’ve identified the issue impacting Funnel emails for schools and are working on resolving it.
monitoring May 01, 2026, 12:59 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 01, 2026, 04:01 AM UTC

This incident has been resolved. Thank you so much for your patience.

Read the full incident report →

Notice January 30, 2026

Website Outage

Detected by Pingoru: Jan 30, 2026, 05:17 AM UTC
Resolved: Jan 30, 2026, 12:37 PM UTC
Duration: 7h 19m

Affected: AU RegionEU RegionUS RegionSG Region

Timeline · 3 updates

investigating Jan 30, 2026, 05:17 AM UTC

We are currently investigating reports that some websites are experiencing downtime. We’ll share updates as soon as we have them.
monitoring Jan 30, 2026, 07:15 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 30, 2026, 12:37 PM UTC

The incident has bee resolved. Thank you for your patience.

Read the full incident report →

Notice October 28, 2025

Digistorm Funnel - Degraded performance

Detected by Pingoru: Oct 28, 2025, 04:05 AM UTC
Resolved: Oct 28, 2025, 07:09 AM UTC
Duration: 3h 4m

Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI

Timeline · 6 updates

investigating Oct 28, 2025, 04:05 AM UTC

We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.
investigating Oct 28, 2025, 04:05 AM UTC

We are continuing to investigate this issue.
investigating Oct 28, 2025, 04:08 AM UTC

We are continuing to investigate this issue.
identified Oct 28, 2025, 05:43 AM UTC

The issue has been identified and Funnel's performance is improving.
monitoring Oct 28, 2025, 06:17 AM UTC

Our team has investigated and resolved the issue, and Funnel is being monitored for stability. We thank you for your patience and continued support.
resolved Oct 28, 2025, 07:09 AM UTC

Funnel is fully operational and the identified issue is resolved.

Read the full incident report →

Notice August 17, 2025

Customer Support Phone Lines Temporarily Unavailable

Detected by Pingoru: Aug 17, 2025, 10:58 PM UTC
Resolved: Aug 18, 2025, 06:51 AM UTC
Duration: 7h 53m

Affected: AU RegionDigistorm AppCRMFormsEU RegionSchoolbox AppEmailUS RegionEdumate AppEventsApp OAuthSG RegionBookingseduapp.com.auAutomationsNotification ManagerAbsentee FormPaymentsVeracross AppAPI

Timeline · 2 updates

identified Aug 17, 2025, 10:58 PM UTC

We are currently experiencing an outage with our phone lines and are working with our service provider to resolve the issue. In the interim, you can still contact our support team through the Community Hub or by email at [email protected].
resolved Aug 18, 2025, 06:51 AM UTC

This incident has been resolved.

Read the full incident report →