Digistorm Outage History

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Digistorm had 22 outages in the last 2 years totaling 199h 9m of downtime — averaging 0.9 incidents per month.

There were 22 Digistorm outages since August 12, 2024 totaling 199h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.digistorm.com

Major July 15, 2026

Funnel Degraded Performance

Detected by Pingoru
Jul 15, 2026, 02:29 AM UTC
Resolved
Jul 15, 2026, 04:13 AM UTC
Duration
1h 43m
Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI
Timeline · 4 updates
  1. investigating Jul 15, 2026, 02:29 AM UTC

    We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.

  2. identified Jul 15, 2026, 03:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2026, 03:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 04:13 AM UTC

    This incident has been resolved. There was an issue with our queue workers which prevented queued jobs from being processed. All delayed jobs have been re-run and Funnel is fully operational.

Read the full incident report →

Critical July 7, 2026

Schoolbox App Login Issue

Detected by Pingoru
Jul 07, 2026, 11:28 PM UTC
Resolved
Jul 08, 2026, 03:14 AM UTC
Duration
3h 45m
Affected: Schoolbox App
Timeline · 2 updates
  1. investigating Jul 07, 2026, 11:28 PM UTC

    We are aware of an issue affecting login for some schools using Schoolbox-integrated apps. We are actively investigating and working to resolve this as quickly as possible.

  2. resolved Jul 08, 2026, 03:14 AM UTC

    Some customers experienced issues with their Schoolbox connection following recent security improvements to the API. Affected customers will receive remediation instructions from Schoolbox shortly, these will need to be applied before the next major Schoolbox update to ensure the connection continues to function as expected. If you have any questions, please contact the Schoolbox or Digistorm support teams.

Read the full incident report →

Major July 2, 2026

Funnel Outage

Detected by Pingoru
Jul 02, 2026, 06:40 AM UTC
Resolved
Jul 02, 2026, 07:57 AM UTC
Duration
1h 17m
Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI
Timeline · 2 updates
  1. investigating Jul 02, 2026, 06:40 AM UTC

    We are currently investigating reports that Funnel is unavailable or returning an error.

  2. resolved Jul 02, 2026, 07:57 AM UTC

    Funnel is back online. We have resolved the issue that was causing Funnel to be unavailable or return an error. We apologise for any inconvenience caused.

Read the full incident report →

Critical June 17, 2026

Website Email Outage

Detected by Pingoru
Jun 17, 2026, 01:30 AM UTC
Resolved
Jun 18, 2026, 04:19 AM UTC
Duration
1d 2h
Affected: AU RegionEU RegionUS RegionSG Region
Timeline · 3 updates
  1. investigating Jun 17, 2026, 01:30 AM UTC

    We're currently experiencing an issue where all website emails are failing to send. Our team is actively investigating and will provide an update shortly.

  2. monitoring Jun 17, 2026, 07:04 AM UTC

    A fix has been implemented and we are currently monitoring to confirm no further issues.

  3. resolved Jun 18, 2026, 04:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2026

Funnel - Emails

Detected by Pingoru
Apr 30, 2026, 11:47 PM UTC
Resolved
May 01, 2026, 04:01 AM UTC
Duration
4h 13m
Affected: Email
Timeline · 4 updates
  1. investigating Apr 30, 2026, 11:47 PM UTC

    We’ve identified an issue impacting Funnel emails for schools and are actively investigating to resolve it.

  2. identified May 01, 2026, 12:01 AM UTC

    We’ve identified the issue impacting Funnel emails for schools and are working on resolving it.

  3. monitoring May 01, 2026, 12:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 01, 2026, 04:01 AM UTC

    This incident has been resolved. Thank you so much for your patience.

Read the full incident report →

Notice January 30, 2026

Website Outage

Detected by Pingoru
Jan 30, 2026, 05:17 AM UTC
Resolved
Jan 30, 2026, 12:37 PM UTC
Duration
7h 19m
Affected: AU RegionEU RegionUS RegionSG Region
Timeline · 3 updates
  1. investigating Jan 30, 2026, 05:17 AM UTC

    We are currently investigating reports that some websites are experiencing downtime. We’ll share updates as soon as we have them.

  2. monitoring Jan 30, 2026, 07:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 30, 2026, 12:37 PM UTC

    The incident has bee resolved. Thank you for your patience.

Read the full incident report →

Notice October 28, 2025

Digistorm Funnel - Degraded performance

Detected by Pingoru
Oct 28, 2025, 04:05 AM UTC
Resolved
Oct 28, 2025, 07:09 AM UTC
Duration
3h 4m
Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI
Timeline · 6 updates
  1. investigating Oct 28, 2025, 04:05 AM UTC

    We’re currently experiencing degraded performance issues with Funnel. Rest assured, our team is working hard behind the scenes to restore normal performance levels.

  2. investigating Oct 28, 2025, 04:05 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 28, 2025, 04:08 AM UTC

    We are continuing to investigate this issue.

  4. identified Oct 28, 2025, 05:43 AM UTC

    The issue has been identified and Funnel's performance is improving.

  5. monitoring Oct 28, 2025, 06:17 AM UTC

    Our team has investigated and resolved the issue, and Funnel is being monitored for stability. We thank you for your patience and continued support.

  6. resolved Oct 28, 2025, 07:09 AM UTC

    Funnel is fully operational and the identified issue is resolved.

Read the full incident report →

Notice August 17, 2025

Customer Support Phone Lines Temporarily Unavailable

Detected by Pingoru
Aug 17, 2025, 10:58 PM UTC
Resolved
Aug 18, 2025, 06:51 AM UTC
Duration
7h 53m
Affected: AU RegionDigistorm AppCRMFormsEU RegionSchoolbox AppEmailUS RegionEdumate AppEventsApp OAuthSG RegionBookingseduapp.com.auAutomationsNotification ManagerAbsentee FormPaymentsVeracross AppAPI
Timeline · 2 updates
  1. identified Aug 17, 2025, 10:58 PM UTC

    We are currently experiencing an outage with our phone lines and are working with our service provider to resolve the issue. In the interim, you can still contact our support team through the Community Hub or by email at [email protected].

  2. resolved Aug 18, 2025, 06:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2025

EduAPP CMS - Degraded Performance

Detected by Pingoru
Jul 01, 2025, 11:39 PM UTC
Resolved
Jul 02, 2025, 06:11 AM UTC
Duration
6h 32m
Affected: eduapp.com.au
Timeline · 4 updates
  1. identified Jul 01, 2025, 11:39 PM UTC

    The EduAPP content management system for our app is currently experiencing degraded performance, our engineering team are currently investigation the root cause.

  2. monitoring Jul 02, 2025, 12:06 AM UTC

    A resolution has been applied to resolve the performance degradation, we are continuing to monitor the system to ensure no regressions or ongoing impacts occur.

  3. monitoring Jul 02, 2025, 02:08 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 02, 2025, 06:11 AM UTC

    The EduAPP content management system incident has been resolved.

Read the full incident report →

Notice June 19, 2025

Funnel - Outage

Detected by Pingoru
Jun 19, 2025, 04:47 AM UTC
Resolved
Jun 19, 2025, 06:42 AM UTC
Duration
1h 55m
Affected: CRMFormsEmailEventsBookingsAutomationsPaymentsAPI
Timeline · 2 updates
  1. investigating Jun 19, 2025, 04:47 AM UTC

    We are currently investigating reports that Funnel is unavailable or returning an error.

  2. resolved Jun 19, 2025, 06:42 AM UTC

    This incident is now resolved. Thank you for your patience.

Read the full incident report →

Notice April 30, 2025

App Outage

Detected by Pingoru
Apr 30, 2025, 04:54 AM UTC
Resolved
Apr 30, 2025, 11:31 PM UTC
Duration
18h 37m
Affected: Digistorm AppSchoolbox AppEdumate App
Timeline · 4 updates
  1. investigating Apr 30, 2025, 04:54 AM UTC

    We are aware of an outage where users cannot access the app and are working to resolve it.

  2. identified Apr 30, 2025, 06:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2025, 06:57 AM UTC

    Our engineers have deployed fixes to restore full network availability and are now monitoring the systems to ensure that there are no further interruptions. All apps are now back online.

  4. resolved Apr 30, 2025, 11:31 PM UTC

    The App is stable since being restored yesterday. Thank you for your patience.

Read the full incident report →

Notice April 30, 2025

Funnel Partial Outage Investigations

Detected by Pingoru
Apr 30, 2025, 03:44 AM UTC
Resolved
Apr 30, 2025, 05:00 AM UTC
Duration
1h 16m
Affected: CRM
Timeline · 4 updates
  1. investigating Apr 30, 2025, 03:44 AM UTC

    We are aware of a partial Funnel outage affecting the leads and reports modules. We will provide an update as soon as we have identified the issue.

  2. identified Apr 30, 2025, 04:05 AM UTC

    We have identified the issue and are applying a fix.

  3. monitoring Apr 30, 2025, 04:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2025, 05:00 AM UTC

    This incident has been resolved. Thank you for your patience.

Read the full incident report →

Notice March 25, 2025

Funnel Form Domain Outage

Detected by Pingoru
Mar 25, 2025, 11:44 PM UTC
Resolved
Mar 27, 2025, 04:55 AM UTC
Duration
1d 5h
Affected: Forms
Timeline · 2 updates
  1. identified Mar 25, 2025, 11:44 PM UTC

    We've identified an issue with Funnel form domains affecting a small group of schools and we are currently investigating.

  2. resolved Mar 27, 2025, 04:55 AM UTC

    This incident is now resolved. Thank you for your patience.

Read the full incident report →

Notice March 24, 2025

Absentee Form - Outage

Detected by Pingoru
Mar 24, 2025, 03:55 AM UTC
Resolved
Mar 24, 2025, 09:14 AM UTC
Duration
5h 19m
Affected: Absentee Form
Timeline · 3 updates
  1. identified Mar 24, 2025, 03:55 AM UTC

    We have identified the cause of the Absentee form outage and our engineers our working to get the form back online as soon as possible. We will provide an update as soon as we have restored network functionality.

  2. monitoring Mar 24, 2025, 05:34 AM UTC

    A fix has been implemented and we are monitoring.

  3. resolved Mar 24, 2025, 09:14 AM UTC

    This incident has been resolved. Thank you for your patience.

Read the full incident report →

Minor March 5, 2025

App degraded performance

Detected by Pingoru
Mar 05, 2025, 02:58 AM UTC
Resolved
Mar 05, 2025, 10:39 PM UTC
Duration
19h 40m
Affected: Digistorm AppSchoolbox AppEdumate App
Timeline · 3 updates
  1. investigating Mar 05, 2025, 02:58 AM UTC

    Due to a significant increase in traffic, the Digistorm apps are currently experiencing performance issues across all platforms. Our development team is actively monitoring and has increased capacity on key services associated to the apps.

  2. monitoring Mar 05, 2025, 04:39 AM UTC

    Due to a significant increase in traffic, the Digistorm apps are currently experiencing performance issues across all platforms. Our development team is actively monitoring and has increased capacity on key services associated to the apps.

  3. resolved Mar 05, 2025, 10:39 PM UTC

    Our product team have resolved this issue and the App is now running as intended.

Read the full incident report →

Major November 26, 2024

Edumate notifications for the App are not being received

Detected by Pingoru
Nov 26, 2024, 11:40 PM UTC
Resolved
Nov 29, 2024, 01:04 AM UTC
Duration
2d 1h
Affected: Edumate App
Timeline · 4 updates
  1. investigating Nov 26, 2024, 11:40 PM UTC

    The Digistorm and Edumate engineering teams are working closely on this issue. We believe a root cause has been isolated and a resolution is being worked on as a priority.

  2. identified Nov 27, 2024, 05:04 AM UTC

    The Digistorm and Edumate engineering teams have identified the issue and a resolution is being worked on as a priority.

  3. monitoring Nov 28, 2024, 12:46 AM UTC

    A resolution has been identified and tested with a select group of schools. Edumate will be rolling out a hotfix tonight to all remaining schools. Digistorm will continue to monitor the performance of our systems as this update rolls out.

  4. resolved Nov 29, 2024, 01:04 AM UTC

    The Digistorm and Edumate engineering teams have now resolved this issue.

Read the full incident report →

Notice November 13, 2024

Funnel Form Payments

Detected by Pingoru
Nov 13, 2024, 01:43 AM UTC
Resolved
Nov 13, 2024, 04:04 AM UTC
Duration
2h 20m
Affected: Payments
Timeline · 4 updates
  1. investigating Nov 13, 2024, 01:43 AM UTC

    We are currently investigating failed payments on forms that may be affecting a number of schools.

  2. identified Nov 13, 2024, 01:45 AM UTC

    We have identified the issue and the issue will be fixed shortly.

  3. monitoring Nov 13, 2024, 02:07 AM UTC

    Between 10:21 AM November 13 and 12:07 PM November 13 (AEST) there was an issue with payments not processing. We're monitoring the issue and it appears to be resolved. We appreciate your patience while we worked on this and apologise for any inconvenience this may have caused. Thank you for your understanding.

  4. resolved Nov 13, 2024, 04:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2024

Scheduled maintenance

Detected by Pingoru
Sep 29, 2024, 12:07 AM UTC
Resolved
Sep 29, 2024, 12:13 AM UTC
Duration
5m
Affected: Digistorm App
Timeline · 3 updates
  1. investigating Sep 29, 2024, 12:07 AM UTC

    We’re making some important upgrades to keep your App performing at its best. Thank you for your patience for the next 30-60 minutes during this off-peak time.

  2. monitoring Sep 29, 2024, 12:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2024, 12:13 AM UTC

    Your App maintenance has now been completed. Thank you for your patience as we rolled out this important upgrade.

Read the full incident report →

Minor September 26, 2024

Form Email Link Errors

Detected by Pingoru
Sep 26, 2024, 05:01 AM UTC
Resolved
Sep 26, 2024, 08:28 AM UTC
Duration
3h 26m
Affected: Forms
Timeline · 2 updates
  1. investigating Sep 26, 2024, 05:01 AM UTC

    We are currently investigating failed form links that have been sent via email through Funnel that may be affecting a number of schools.

  2. resolved Sep 26, 2024, 08:28 AM UTC

    We have resolved the issue relating to HTTPS for tracking links in emails sent via email through Funnel. Form email links will continue to work as normal.

Read the full incident report →

Minor August 29, 2024

Payment form errors

Detected by Pingoru
Aug 29, 2024, 04:07 AM UTC
Resolved
Aug 29, 2024, 09:20 AM UTC
Duration
5h 13m
Affected: FormsPayments
Timeline · 3 updates
  1. investigating Aug 29, 2024, 12:56 AM UTC

    We are currently investigating failed payments on forms that may be affecting a number of schools

  2. monitoring Aug 29, 2024, 04:07 AM UTC

    Between 10:17 AM August 28 and 1:42 PM August 29 (AEST) there was an issue with payments not processing. We're monitoring the issue and it appears to be resolved. We appreciate your patience while we worked on this and apologise for any inconvenience this may have caused. Thank you for your understanding.

  3. resolved Aug 29, 2024, 09:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 14, 2024

Intermittent performance issues with App integrations - resolved

Detected by Pingoru
Aug 14, 2024, 03:34 AM UTC
Resolved
Aug 14, 2024, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 14, 2024, 03:34 AM UTC

    Some Digistorm Apps users may have experienced intermittent performance issues with selected integrations. This was due to unscheduled maintenance. This has been resolved, and the system is operating as normal. Thank you for your patience and continued support.

Read the full incident report →

Notice August 12, 2024

Digistorm Apps - Intermittent access issues, now resolved

Detected by Pingoru
Aug 12, 2024, 04:13 AM UTC
Resolved
Aug 12, 2024, 02:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 12, 2024, 04:13 AM UTC

    Some Digistorm Apps users may have experienced a short period of reduced access to due to unscheduled maintenance. This has been resolved, and the system is operating as normal. Thank you for your patience and continued support.

Read the full incident report →