Digimind incident

Ongoing issue with our main support email address

Digimind experienced a minor incident on June 11, 2026 affecting Help Center, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started: Jun 11, 2026, 01:32 PM UTC
Resolved: Jun 11, 2026, 03:16 PM UTC
Duration: 1h 43m
Detected by Pingoru: Jun 11, 2026, 01:32 PM UTC

Affected components

Help Center

Update timeline

investigating Jun 11, 2026, 01:32 PM UTC

Dear client, We are facing a technical issue with our support email ([email protected]) starting today at 12:00 PM (noon French time). If you sent an email after this time, we have not received it. What should you do? Please resubmit your request via our in-platform chat widget by clicking on “Report a technical issue”. We apologize for the inconvenience and thank you for your patience. Best regards, The Support Team
resolved Jun 11, 2026, 03:16 PM UTC

Dear client, The situation is now back to normal, and you can use our support email address ([email protected]) as usual. ⚠️ Please note: If you sent an email today between 12:00 PM and 5:00 PM (French time), we did not receive it. Please resend your request so we can assist you. Thank you for your understanding and patience. Best regards, The Support Team