DigiCert experienced a critical incident on November 10, 2025 affecting DSS-Engine Production and DSS-Engine Staging, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
DSS-Engine ProductionDSS-Engine Staging
Update timeline
- investigating Nov 10, 2025, 09:35 AM UTC
We have identified an issue connecting to one of our 3rd party SMS service provider due to a certificate update on their side. We have identified the cause and are working to fix the issue ASAP.
- monitoring Nov 10, 2025, 02:46 PM UTC
The connectivity issue to our Primosign SMS provider has been resolved and we are monitoring the results.
- resolved Nov 10, 2025, 04:24 PM UTC
Incident has been resolved