DigiCert incident

Document Signing - Go Sign Mobile Registration Issue

Minor Resolved View vendor source →

DigiCert experienced a minor incident on September 28, 2026 affecting Content Trust Manager (Switzerland) and Content Trust Manager (Netherlands), lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 02:39 PM UTC
Resolved
Sep 28, 2026, 06:22 PM UTC
Duration
3h 43m
Detected by Pingoru
Sep 28, 2026, 02:39 PM UTC

Affected components

Content Trust Manager (Switzerland)Content Trust Manager (Netherlands)

Update timeline

  1. identified Sep 28, 2026, 02:39 PM UTC

    We are aware of an ongoing issue related to the Go Sign Mobile application, which is required to approve qualified signatures. After a recent update of the Go Sign Mobile application users have been logged out of the application and need to re-register. Please contact your administrator or DigiCert One Support at [email protected] if you are affected by this issue in order to get assistance with the re-registration. We are actively working to get this issue resolved.

  2. resolved Sep 28, 2026, 06:22 PM UTC

    This incident has been resolved.