DigiCert incident

Document Trust Manager (Netherlands and Switzerland instances) timeout

Minor Resolved View vendor source →

DigiCert experienced a minor incident on November 11, 2025 affecting Document Trust Manager (Switzerland) and Document Trust Manager (Netherlands), lasting 14h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 10:08 AM UTC
Resolved
Nov 12, 2025, 01:02 AM UTC
Duration
14h 54m
Detected by Pingoru
Nov 11, 2025, 10:08 AM UTC

Affected components

Document Trust Manager (Switzerland)Document Trust Manager (Netherlands)

Update timeline

  1. investigating Nov 11, 2025, 10:08 AM UTC

    Document Signing applications using CSC endpoints are experiencing intermittent timeout during signing operations. We are investigating with cross-functional teams to identify the cause of the issue.

  2. identified Nov 11, 2025, 09:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 12, 2025, 01:02 AM UTC

    This incident has been resolved.