DigiCert incident

Document Trust Manager (Netherlands and Switzerland instances) timeout

Minor Resolved View vendor source →

DigiCert experienced a minor incident on November 12, 2025 affecting Document Trust Manager (Switzerland) and Document Trust Manager (Netherlands), lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 07:58 AM UTC
Resolved
Nov 13, 2025, 02:29 PM UTC
Duration
1d 6h
Detected by Pingoru
Nov 12, 2025, 07:58 AM UTC

Affected components

Document Trust Manager (Switzerland)Document Trust Manager (Netherlands)

Update timeline

  1. investigating Nov 12, 2025, 07:58 AM UTC

    Document Signing applications using CSC endpoints are experiencing intermittent timeout during signing operations. We are investigating with cross-functional teams to identify the cause of the issue.

  2. monitoring Nov 12, 2025, 05:28 PM UTC

    A fix has been implemented and the signings are completed successfully without any timeouts.

  3. resolved Nov 13, 2025, 02:29 PM UTC

    All the affected customers confirmed that they are no more seeing timeouts during signing