DigiCert experienced a major incident on January 9, 2026 affecting Document Trust Manager (Switzerland), lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2026, 11:10 AM UTC
We are currently experiencing a technical problem with our CH Document Trust Manager system and are working to resolve the issue as quickly as possible. We are tracking this issue under Case# [04738288] While we work to restore access to our CH DcOne Document Trust Manager, you can contact us through: Telephone: Call us Chat: Chat with us Email: Message us We apologize for any inconvenience this may cause you. DigiCert Support We apologize for any inconvenience this may cause you. DigiCert Support デジサート ウェブサイトセキュリティアラート情報 – [CH Document Trust Manager down] 現在、 [CH Document Trust Manager] はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。 ケース番号 [04738288] 何かご不明な点、ご質問等がございましたらこちらからお願いいたします。 Telephone: Call us Chat: Chat with us Email: Message us ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。 デジサートウェブサイトセキュリティサポート
- monitoring Jan 09, 2026, 11:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2026, 12:18 PM UTC
The incident has been resolved