DigiCert incident

CertCentral: Payments through credit cards are intermittently failing at the payment gateway

Minor Resolved View vendor source →

DigiCert experienced a minor incident on September 8, 2026 affecting CertCentral API (Global) and CertCentral Console (Global) and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 05:49 AM UTC
Resolved
Sep 08, 2026, 07:11 AM UTC
Duration
1h 22m
Detected by Pingoru
Sep 08, 2026, 05:49 AM UTC

Affected components

CertCentral API (Global)CertCentral Console (Global)E-Commerce

Update timeline

  1. investigating Sep 08, 2026, 05:49 AM UTC

    We are currently investigating an issue affecting our payment gateway service. Transactions using newly added cards are currently failing, while transactions using existing cards may experience intermittent failures.

  2. resolved Sep 08, 2026, 07:11 AM UTC

    Based on our analysis we found that all the legitimate transactions are going through fine and the errors were due to genuine failures.