Dialogue incident
Nos systèmes ont détecté une augmentation des échecs de connection // Our systems have detected increase in connection errors
Dialogue experienced a minor incident on November 18, 2025 affecting Care Platform and Construire en santé - Member Web Application and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:52 PM UTC
Our systems are currently experiencing intermittent connectivity issues affecting access to our applications and care platform. Our team is actively investigating and working to restore full service. Nos systèmes rencontrent actuellement des problèmes de connectivité intermittents qui affectent l’accès à nos applications et à notre plateforme de soins. Notre équipe enquête activement et travaille à rétablir le service complet.
- investigating Nov 18, 2025, 12:53 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 01:05 PM UTC
The issue appears to be related to an outage at one of our infrastructure providers, and we are still seeing intermittent failures. Le problème semble être lié à une panne chez l’un de nos fournisseurs d’infrastructure, et nous observons toujours des défaillances intermittentes.
- resolved Nov 18, 2025, 01:23 PM UTC
Our systems have recovered; however, our third-party provider is continuing to monitor their platform for any further issues. At this time, our platform remains fully operational. Nos systèmes sont rétablis; toutefois, notre fournisseur tiers continue de surveiller sa plateforme pour tout incident potentiel. Pour le moment, notre plateforme demeure pleinement opérationnelle.