Dialogue incident

Les rapports clients ne sont pas disponibles // Client reports are not available

Dialogue experienced a critical incident on February 12, 2026 affecting Presto Client Reports, lasting 16m. The incident has been resolved; the full update timeline is below.

Started: Feb 12, 2026, 09:17 PM UTC
Resolved: Feb 12, 2026, 09:33 PM UTC
Duration: 16m
Detected by Pingoru: Feb 12, 2026, 09:17 PM UTC

Affected components

Presto Client Reports

Update timeline

identified Feb 12, 2026, 09:17 PM UTC

Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.
monitoring Feb 12, 2026, 09:33 PM UTC

Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation.
resolved Feb 12, 2026, 09:33 PM UTC

L'accès aux rapports a été rétabli. Access to reports has been restored.