Dexcom incident

Cloudflare, GCP IAM outage - multiple services

Critical Resolved View vendor source →

Dexcom experienced a critical incident on June 12, 2025 affecting Server 1 - Follow App and Server 1 - Clarity and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:45 PM UTC
Resolved
Jun 12, 2025, 09:02 PM UTC
Duration
2h 17m
Detected by Pingoru
Jun 12, 2025, 06:45 PM UTC

Affected components

Server 1 - Follow AppServer 1 - ClarityServer 1 - User RegistrationServer 2 - User RegistrationServer 2 - Follow AppServer 3 - User RegistrationServer 3 - Follow App

Update timeline

  1. investigating Jun 12, 2025, 06:45 PM UTC

    We are currently investigating issue

  2. investigating Jun 12, 2025, 06:50 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 07:49 PM UTC

    We are still working on it. New updates will be posted here until service is restored.

  4. investigating Jun 12, 2025, 08:46 PM UTC

    We are still working on it. New updates will be posted here until service is restored.

  5. resolved Jun 12, 2025, 09:02 PM UTC

    Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.