Dexcom experienced a minor incident on June 16, 2025 affecting Server 1 - User Registration and Server 1 - G7 App and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - User RegistrationServer 1 - G7 AppServer 2 - Dexcom ONE+ AppServer 1 - Stelo AppServer 2 - User RegistrationServer 2 - G7 AppServer 3 - User RegistrationServer 3 - G7 App
Update timeline
- investigating Jun 16, 2025, 06:06 PM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- resolved Jun 16, 2025, 06:26 PM UTC
Full service of the G7 app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.