Dexcom experienced a minor incident on June 11, 2023 affecting Server 1 - Clarity, lasting 5d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2023, 03:33 AM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- identified Jun 11, 2023, 03:52 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Jun 11, 2023, 07:49 PM UTC
We are still working on it. New updates will be posted here until service is restored.
- investigating Jun 11, 2023, 08:56 PM UTC
We are still working on it. New updates will be posted here until service is restored.
- investigating Jun 11, 2023, 10:34 PM UTC
We are still working on it. New updates will be posted here until service is restored.
- investigating Jun 11, 2023, 11:20 PM UTC
We are still working on it. New updates will be posted here until service is restored.
- investigating Jun 11, 2023, 11:21 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2023, 01:18 AM UTC
We are still working on it. New updates will be posted here until service is restored.
- identified Jun 12, 2023, 01:55 AM UTC
Service of Dexcom Clarity has been restored. Data in Clarity for June 10-11 may be incomplete. We are fixing the issue as soon as possible. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.
- resolved Jun 16, 2023, 05:04 PM UTC
Full service of Dexcom Clarity has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.