Dexcom experienced a minor incident on August 7, 2023 affecting Server 1 - Clarity and Server 2 - Clarity and 1 more component, lasting 21h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - ClarityServer 2 - ClarityServer 3 - Clarity
Update timeline
- investigating Aug 07, 2023, 05:25 PM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- investigating Aug 07, 2023, 06:31 PM UTC
Clarity mobile users are being logged out after 24 hours. The team is aware of the incident and working to resolve. At this time, users will need to log back in to the Clarity app after 24 hours. This does not affect real time CGM.
- monitoring Aug 07, 2023, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2023, 07:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 08, 2023, 02:56 PM UTC
This incident has been resolved.