Dexcom experienced a notice incident on September 17, 2023 affecting Server 1 - G7 App and Server 2 - G7 App, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2023, 01:59 AM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- investigating Sep 17, 2023, 02:31 AM UTC
The Dexcom G7 app is experiencing issue upon install. Dexcom is aware of the issue and is actively working to resolve it. We will continue to post updates here until service is restored.
- investigating Sep 17, 2023, 02:34 AM UTC
The Dexcom G7 app is experiencing issue upon install. Dexcom is aware of the issue and is actively working to resolve it. We will continue to post updates here until service is restored.
- investigating Sep 17, 2023, 02:43 AM UTC
We are still working on it. New updates will be posted here until service is restored.
- investigating Sep 17, 2023, 04:41 AM UTC
We are continuing to investigate this issue.
- resolved Sep 17, 2023, 05:12 AM UTC
Full service of the G7 app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.