Dexcom incident

Service Outage - Customer Login EU

Critical Resolved View vendor source →

Dexcom experienced a critical incident on November 28, 2023 affecting Server 2 - Dexcom ONE App and Server 2 - User Registration and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 12:35 AM UTC
Resolved
Nov 28, 2023, 01:10 AM UTC
Duration
35m
Detected by Pingoru
Nov 28, 2023, 12:35 AM UTC

Affected components

Server 2 - Dexcom ONE AppServer 2 - User RegistrationServer 2 - G6 AppServer 2 - Follow AppServer 2 - ClarityServer 2 - G7 App

Update timeline

  1. identified Nov 28, 2023, 12:35 AM UTC

    Dexcom apps and Clarity are currently experiencing impact due to a service outage. The issue has been identified and the team is currently working on a solution.

  2. resolved Nov 28, 2023, 01:10 AM UTC

    The issue has been resolved and services are operational again.