Dexcom incident

Performance Issue - Follow App

Critical Resolved View vendor source →

Dexcom experienced a critical incident on November 7, 2023 affecting Server 2 - Follow App, lasting 38d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 08:41 PM UTC
Resolved
Dec 16, 2023, 12:01 AM UTC
Duration
38d 3h
Detected by Pingoru
Nov 07, 2023, 08:41 PM UTC

Affected components

Server 2 - Follow App

Update timeline

  1. investigating Nov 07, 2023, 08:41 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. resolved Dec 16, 2023, 12:01 AM UTC

    Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.