Dexcom incident

Performance Issue - User Registration

Minor Resolved View vendor source →

Dexcom experienced a minor incident on April 23, 2024 affecting Server 1 - User Registration and Server 2 - User Registration and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 03:13 AM UTC
Resolved
Apr 23, 2024, 05:16 AM UTC
Duration
2h 2m
Detected by Pingoru
Apr 23, 2024, 03:13 AM UTC

Affected components

Server 1 - User RegistrationServer 2 - User RegistrationServer 3 - User Registration

Update timeline

  1. investigating Apr 23, 2024, 03:13 AM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. investigating Apr 23, 2024, 04:38 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 23, 2024, 05:07 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 23, 2024, 05:16 AM UTC

    This incident has been resolved.