Dexcom incident

Performance Issue

Major Resolved View vendor source →

Dexcom experienced a major incident on May 1, 2024 affecting Server 1 - Follow App and Server 1 - Clarity and 1 more component, lasting 21h 5m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 12:57 AM UTC
Resolved
May 01, 2024, 10:02 PM UTC
Duration
21h 5m
Detected by Pingoru
May 01, 2024, 12:57 AM UTC

Affected components

Server 1 - Follow AppServer 1 - ClarityServer 1 - User RegistrationServer 1 - G6 AppServer 1 - G7 App

Update timeline

  1. investigating May 01, 2024, 12:57 AM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. investigating May 01, 2024, 02:29 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 01, 2024, 03:08 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 01, 2024, 09:40 AM UTC

    We applied fixes and will continue monitoring

  5. resolved May 01, 2024, 10:02 PM UTC

    This incident has been resolved.