Dexcom incident

Performance Issue - G6 App

Minor Resolved View vendor source →

Dexcom experienced a minor incident on May 1, 2024 affecting Server 1 - Follow App and Server 1 - G6 App, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 11:50 PM UTC
Resolved
May 03, 2024, 12:05 AM UTC
Duration
1d
Detected by Pingoru
May 01, 2024, 11:50 PM UTC

Affected components

Server 1 - Follow AppServer 1 - G6 App

Update timeline

  1. investigating May 01, 2024, 11:50 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. identified May 02, 2024, 03:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 02, 2024, 07:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 03, 2024, 12:05 AM UTC

    This incident has been resolved.