Dexcom incident

Performance Issue - User Registration

Minor Resolved View vendor source →

Dexcom experienced a minor incident on December 30, 2023 affecting Server 1 - User Registration and Server 2 - User Registration and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2023, 03:59 PM UTC
Resolved
Dec 30, 2023, 07:14 PM UTC
Duration
3h 15m
Detected by Pingoru
Dec 30, 2023, 03:59 PM UTC

Affected components

Server 1 - User RegistrationServer 2 - User RegistrationServer 3 - User Registration

Update timeline

  1. investigating Dec 30, 2023, 03:59 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. resolved Dec 30, 2023, 07:14 PM UTC

    Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.