Dexcom experienced a minor incident on May 21, 2024 affecting Server 1 - User Registration, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - User Registration
Update timeline
- investigating May 21, 2024, 04:18 PM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- resolved May 21, 2024, 05:14 PM UTC
Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.