Dexcom experienced a minor incident on October 16, 2024 affecting Server 1 - Clarity, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - Clarity
Update timeline
- investigating Oct 16, 2024, 02:29 PM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- resolved Oct 16, 2024, 04:05 PM UTC
Full service of Dexcom Clarity has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.