Dexcom experienced a minor incident on October 21, 2024 affecting Server 1 - Stelo App, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - Stelo App
Update timeline
- investigating Oct 21, 2024, 03:09 AM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- resolved Oct 21, 2024, 05:04 AM UTC
Full service of the Stelo app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.