Dexcom experienced a notice incident on December 18, 2024 affecting Server 1 - G7 App, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - G7 App
Update timeline
- investigating Dec 18, 2024, 12:59 AM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- resolved Dec 18, 2024, 01:58 AM UTC
Full service of the G7 app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.