Dexcom incident

Performance Issue - Clarity

Notice Resolved View vendor source →

Dexcom experienced a notice incident on January 8, 2025 affecting Server 1 - Clarity and Server 3 - Clarity, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 06:31 PM UTC
Resolved
Jan 08, 2025, 06:57 PM UTC
Duration
25m
Detected by Pingoru
Jan 08, 2025, 06:31 PM UTC

Affected components

Server 1 - ClarityServer 3 - Clarity

Update timeline

  1. investigating Jan 08, 2025, 06:31 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. resolved Jan 08, 2025, 06:57 PM UTC

    Full service of Dexcom Clarity has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.