Dexcom experienced a minor incident on January 29, 2025 affecting Server 1 - Follow App and Server 2 - Follow App, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - Follow AppServer 2 - Follow App
Update timeline
- investigating Jan 29, 2025, 05:47 AM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- resolved Jan 29, 2025, 06:18 AM UTC
Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.