Dexcom incident

Performance Issue - User Registration

Minor Resolved View vendor source →

Dexcom experienced a minor incident on March 30, 2025 affecting Server 1 - Follow App and Server 1 - Clarity and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2025, 11:52 PM UTC
Resolved
Mar 31, 2025, 04:48 AM UTC
Duration
4h 55m
Detected by Pingoru
Mar 30, 2025, 11:52 PM UTC

Affected components

Server 1 - Follow AppServer 1 - ClarityServer 1 - User RegistrationServer 1 - G6 AppServer 1 - Stelo App

Update timeline

  1. investigating Mar 30, 2025, 11:52 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. identified Mar 31, 2025, 01:11 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  3. identified Mar 31, 2025, 02:00 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  4. identified Mar 31, 2025, 03:01 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  5. identified Mar 31, 2025, 03:18 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  6. identified Mar 31, 2025, 03:53 AM UTC

    We are continuing to work on a fix for this issue.

  7. identified Mar 31, 2025, 03:59 AM UTC

    We are continuing to work on a fix for this issue.

  8. resolved Mar 31, 2025, 04:48 AM UTC

    Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.