DevRev experienced a minor incident on September 1, 2026 affecting ASIA PACIFIC (SINGAPORE) (Application (app.devrev.ai)) and ASIA PACIFIC (SINGAPORE) (Conversation and Ticket Management), lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 07:28 PM UTC
We are currently experiencing an issue with our outbound email service, which may cause delays or errors in delivering ticket replies, one-time passcodes (OTPs), and notifications. Our team is actively working to resolve this and restore normal service. We appreciate your patience and will provide updates as soon as possible.
- investigating Sep 01, 2026, 08:05 PM UTC
We are currently experiencing an issue with our outbound email service, which may cause delays or errors in delivering ticket replies, one-time passcodes (OTPs), and notifications. Our team is actively working to resolve this and restore normal service. We appreciate your patience and will provide updates as soon as possible.
- resolved Sep 01, 2026, 08:35 PM UTC
We are pleased to inform you that the issue affecting our outbound email service has been resolved, and ticket replies, one-time passcodes (OTPs), and notifications are now being delivered normally. Thank you for your patience.