Descript incident

Media Classification failing for new media uploads

Minor Resolved View vendor source →

Descript experienced a minor incident on March 11, 2026 affecting File upload/sync, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 01:25 AM UTC
Resolved
Mar 11, 2026, 01:25 AM UTC
Duration
—
Detected by Pingoru
Mar 11, 2026, 01:25 AM UTC

Affected components

File upload/sync

Update timeline

  1. investigating Mar 10, 2026, 07:06 PM UTC

    Status: Investigating The Media Classification process is not completing for new visual media uploads. Files are still being uploaded successfully into projects, but this can lead to issues when trying to process these assets with Underlord. Our team is currently investigating the underlying issue. Affected components File upload/sync (Degraded performance)

  2. identified Mar 10, 2026, 08:28 PM UTC

    Status: Identified We have identified the underlying issue and are working to restore functionality. Affected components File upload/sync (Degraded performance)

  3. resolved Mar 11, 2026, 01:25 AM UTC

    Status: Resolved This issue is now resolved. Affected components File upload/sync (Operational)