Deputy incident

Timesheet 2.0 slow loading and changes failing to update

Major Resolved View vendor source →

Deputy experienced a major incident on November 18, 2024 affecting Deputy - AU, lasting 5h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 12:47 AM UTC
Resolved
Nov 18, 2024, 06:05 AM UTC
Duration
5h 18m
Detected by Pingoru
Nov 18, 2024, 12:47 AM UTC

Affected components

Deputy - AU

Update timeline

  1. investigating Nov 18, 2024, 12:47 AM UTC

    We're currently investigating an issue with the Timesheet 2.0 experience. Customers may see that changes made to timesheets may not be updated and slow loading times.

  2. identified Nov 18, 2024, 01:06 AM UTC

    We've identified the issue and are working on a fix.

  3. monitoring Nov 18, 2024, 03:00 AM UTC

    We have implemented a fix and are monitoring the results.

  4. monitoring Nov 18, 2024, 03:42 AM UTC

    We continue to monitor as we roll out additional changes to the system.

  5. resolved Nov 18, 2024, 06:05 AM UTC

    This incident has been resolved.