Deputy incident

Leave balance issue (UK) - Available balance appears “0” to managers (+ above)

Notice Resolved View vendor source →

Deputy experienced a notice incident on September 30, 2024 affecting Deputy - UK, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2024, 01:41 PM UTC
Resolved
Sep 30, 2024, 03:40 PM UTC
Duration
1h 58m
Detected by Pingoru
Sep 30, 2024, 01:41 PM UTC

Affected components

Deputy - UK

Update timeline

  1. investigating Sep 30, 2024, 01:41 PM UTC

    Available balance appears “0” to managers (+ above) viewing employee profiles, as soon as a leave request is submitted and approved, regardless of value. We are currently investigating this issue further.

  2. identified Sep 30, 2024, 01:55 PM UTC

    This issue has been identified and a fix is being implemented

  3. monitoring Sep 30, 2024, 02:53 PM UTC

    A fix has been implemented and we are monitoring on the results

  4. resolved Sep 30, 2024, 03:40 PM UTC

    This incident has now resolved