Deputy incident

Unable to Access Deputy from IP Address in Spain

Notice Resolved View vendor source →

Deputy experienced a notice incident on May 13, 2025, lasting 7d 5h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 04:21 PM UTC
Resolved
May 20, 2025, 09:31 PM UTC
Duration
7d 5h
Detected by Pingoru
May 13, 2025, 04:21 PM UTC

Update timeline

  1. investigating May 13, 2025, 04:21 PM UTC

    We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.

  2. identified May 13, 2025, 08:07 PM UTC

    We are aware that some customers are currently unable to access Deputy. Our systems are not blocking any traffic from Spain, and we believe the issue may be related to outbound traffic from Spain to Deputy. We are actively investigating the situation and seeking further clarity.

  3. investigating May 14, 2025, 08:55 AM UTC

    Deputy’s service delivery is supported by Fastly’s Edge CDN platform. We are aware that some customers in Spain may be unable to connect to Deputy due to ISP-level blocks on certain Fastly IP addresses. If you are experiencing connectivity issues, please visit www.fastly-debug.com, and follow the instructions provided. Then, share the results with [email protected]. Deputy is working closely with Fastly, who will endeavour to resolve the matter directly with the ISP We appreciate your patience as we work with Fastly to resolve this.

  4. resolved May 20, 2025, 09:31 PM UTC

    This incident has been resolved.