Deliverect Outage History

Pingoru has recorded 37 incidents for Deliverect: 5 in the last 12 months and 2 in the last 90 days.

37incidents recorded

5last 12 months

2last 90 days

64 minutestypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Deliverect in April 2026, so earlier months are not shown. Hover a bar for its value.

Show as a table

Incidents, newest first

Major September 26, 2026 Order processing delays 2h 29m

Started Sep 26, 2026, 11:13 AM UTC· resolved Sep 26, 2026, 01:42 PM UTC

resolved Sep 26, 2026, 02:07 PM UTC

Resolved - Between 13:13 and 13:42 UTC on 26 September, some customers experienced errors or delays with order processing. Our team identified the issue and restored normal service at 13:42 UTC. We are reviewing the incident and taking steps to prevent it from happening again.

Major September 15, 2026 Order processing errors 19m

Started Sep 15, 2026, 04:55 PM UTC· resolved Sep 15, 2026, 05:14 PM UTC

resolved Sep 18, 2026, 10:39 AM UTC

Between 16:55 and 17:14 UTC on 15 September, some customers experienced errors or delays with order processing. Our team identified the issue and restored normal service at 17:14 UTC. We are reviewing the incident and taking steps to prevent it from happening again.

Major April 23, 2026 Menu Pushes Failing 1h Menu Push

Started Apr 23, 2026, 05:09 PM UTC· resolved Apr 23, 2026, 06:10 PM UTC

investigating Apr 23, 2026, 05:29 PM UTC

We are currently experiencing an issue where menu pushes are failing. Our team is aware and actively investigating the root cause. We will provide updates as more information becomes available.
investigating Apr 23, 2026, 05:32 PM UTC

We are continuing to investigate this issue.
identified Apr 23, 2026, 05:55 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 23, 2026, 06:03 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 23, 2026, 06:10 PM UTC

This incident has been resolved.

Critical December 5, 2025 Global Cloudflare Outage 10m API, Deliverect Manager App, Management Portal, Click & Collect and 4 more

Started Dec 05, 2025, 09:09 AM UTC· resolved Dec 05, 2025, 09:20 AM UTC

investigating Dec 05, 2025, 09:09 AM UTC

We are currently investigating a major, global outage reported by our cloud provider, Cloudflare. This outage is affecting their network infrastructure, which is severely impact the availability, performance, and accessibility of some of our products and services.
monitoring Dec 05, 2025, 09:15 AM UTC

A fix has been implemented by Cloudflare and our systems are recovering, we are monitoring closely.
resolved Dec 05, 2025, 09:20 AM UTC

The incident has been resolved and our services and products are fully operational again.

Started Nov 18, 2025, 01:00 PM UTC· resolved Nov 18, 2025, 02:21 PM UTC

resolved Nov 18, 2025, 04:20 PM UTC

We noticed a service interruption impacting our Retail Order Processing and related front-end UIs in several regions. The root cause was identified as a major global outage affecting our critical third-party provider, Cloudflare. The incident started at roughly 1:00 PM UTC. Importantly, our restaurant order processing channels were unaffected and continued to function normally throughout this period. Our engineering teams were immediately focused on developing and implementing a service workaround. As of 2:21 PM UTC, all Retail Order Processing services and front-end UIs were fully functional and stable. We apologize for the disruption caused by this external event.

Major June 12, 2025 Outage Due to Cloud Provider Issue 3h 20m API, Deliverect Manager App, Management Portal, Click & Collect

Started Jun 12, 2025, 06:20 PM UTC· resolved Jun 12, 2025, 09:40 PM UTC

investigating Jun 12, 2025, 06:30 PM UTC

We are currently experiencing a service outage due to an incident with our cloud provider. This disruption is impacting multiple systems, and our team is actively working to assess the situation and restore services as quickly as possible
monitoring Jun 12, 2025, 06:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 12, 2025, 09:40 PM UTC

This incident has been resolved.

Major March 16, 2025 Slow order processing 2h 47m API

Started Mar 16, 2025, 06:45 PM UTC· resolved Mar 16, 2025, 09:33 PM UTC

investigating Mar 16, 2025, 07:46 PM UTC

We are currently investigating an issue within our API that is causing delays in order processing. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible.
monitoring Mar 16, 2025, 08:02 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 16, 2025, 09:33 PM UTC

This incident has been resolved
postmortem Mar 17, 2025, 02:41 PM UTC

Some of our customers experienced temporary delays in order processing due to an issue with a new feature. This feature, designed to improve how we handle old data, unintentionally created extra work for our system during a busy period. While our team resolved the issue, we understand how important it is for your operations to run smoothly. To prevent this from happening again, we’ve made several improvements, including better monitoring, stricter testing for new features, and adjustments to how our system handles errors. We sincerely apologize for any inconvenience this may have caused and thank you for your patience as we continue to make Deliverect more reliable for your business.

Notice November 1, 2024 Degraded Performance 53m

Started Nov 01, 2024, 08:00 PM UTC· resolved Nov 01, 2024, 08:53 PM UTC

resolved Nov 01, 2024, 09:57 PM UTC

Deliverect experienced degraded performance between 20:08 UTC and 20:53 UTC. Most customers should not have been impacted, but a small number may have experienced dropped orders, delayed orders, or other issues with Deliverect functionalities. The issue has been resolved and we are working to prevent future occurrences.