Defense.com incident
Defense.com Endpoint Protection update failing
Defense.com experienced a major incident on January 27, 2025 affecting Endpoint Protection, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2025, 09:51 AM UTC
We're currently investigating the cause of the Defense.com Endpoint Protection software failing to update. Users may see the error: 'Installed engines version is newer than the one available on the update server. Error -2013' in their Event log. Further updates and information will be added to this page as they become available. Please accept our sincere apologies for any inconvenience caused. The Defense.com Team
- resolved Jan 30, 2025, 01:22 PM UTC
I'm pleased to confirm that our vendor has deployed a fix which is being automatically rolled out to all of the affected endpoints. Please accept our sincere apologies for any inconvenience this may have caused. Your Defense.com team.