DealerSocket incident

iDMS & Fex: Errors while using FexPay

Major Resolved View vendor source →

DealerSocket experienced a major incident on December 6, 2019 affecting FEX and IDMS, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2019, 02:56 PM UTC
Resolved
Dec 06, 2019, 04:18 PM UTC
Duration
1h 21m
Detected by Pingoru
Dec 06, 2019, 02:56 PM UTC

Affected components

FEXIDMS

Update timeline

  1. investigating Dec 06, 2019, 02:56 PM UTC

    We are currently investigating this issue.

  2. identified Dec 06, 2019, 03:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 06, 2019, 03:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 06, 2019, 04:18 PM UTC

    This incident has been resolved.