DealerSocket incident

IDMS Slowness/Issues logging in/504 Error

Critical Resolved View vendor source →

DealerSocket experienced a critical incident on April 17, 2026 affecting IDMS, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 10:09 PM UTC
Resolved
Apr 17, 2026, 10:32 PM UTC
Duration
22m
Detected by Pingoru
Apr 17, 2026, 10:09 PM UTC

Affected components

IDMS

Update timeline

  1. investigating Apr 17, 2026, 10:09 PM UTC

    We are currently investigating 504 Errors when attempting to access the IDMS application. We have internal teams working swiftly to remedy the issue.

  2. monitoring Apr 17, 2026, 10:24 PM UTC

    A fix has been implemented and our internal teams are monitoring the issue.

  3. resolved Apr 17, 2026, 10:32 PM UTC

    This incident has been resolved.