DealerSocket experienced a critical incident on May 4, 2026 affecting CRM and Mobile CRM Application and 1 more component, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2026, 12:50 PM UTC
CRM users are currently unable to login. We have teams working on this now and will provide updates as they become available.
- investigating May 04, 2026, 01:28 PM UTC
We are continuing to investigate this issue.
- identified May 04, 2026, 02:38 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 04, 2026, 02:42 PM UTC
Our teams have identified the cause of the service disruption and are actively working to restore services. We do not have an estimated time for full restoration at this moment.
- identified May 04, 2026, 03:51 PM UTC
Some users may be able to log in at this time. However, systems are still in the process of coming back online, and full functionality has not yet been restored.
- identified May 04, 2026, 05:37 PM UTC
We are continuing to work on a fix for this issue.
- identified May 04, 2026, 07:31 PM UTC
We are actively validating systems as part of the restoration process.