DealerSocket incident

iDMS: Documents not Generating or Printing

Major Resolved View vendor source →

DealerSocket experienced a major incident on December 9, 2019 affecting FEX and IDMS, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2019, 04:34 PM UTC
Resolved
Dec 09, 2019, 06:17 PM UTC
Duration
1h 43m
Detected by Pingoru
Dec 09, 2019, 04:34 PM UTC

Affected components

FEXIDMS

Update timeline

  1. identified Dec 09, 2019, 04:34 PM UTC

    We are aware of an issue where certain documents are not generating or printing. Teams have identified the problem and are working on a fix for it.

  2. identified Dec 09, 2019, 04:52 PM UTC

    Teams have corrected the problem with generation. At the moment the system is pushing through a large backlog of documents to generate, so some slowness and errors are still expected until the system has caught up fully.

  3. monitoring Dec 09, 2019, 05:22 PM UTC

    A fix has been implemented and we are currently monitoring.

  4. identified Dec 09, 2019, 05:24 PM UTC

    Teams are still working on getting the system back to normal document generation times.

  5. monitoring Dec 09, 2019, 05:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 09, 2019, 06:17 PM UTC

    This incident has been resolved.