DealerSocket experienced a major incident on January 9, 2020, lasting 12h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 09, 2020, 02:04 PM UTC
We are currently investigating reports that users are unable to complete tasks. Teams are investigating the problem and will provide more information as it is identified.
- investigating Jan 09, 2020, 03:27 PM UTC
Our Engineering teams are actively working on the problem.
- identified Jan 09, 2020, 05:02 PM UTC
As our engineering team continues to address the issue, users can use the sales and service crm mobile app to complete their task.
- identified Jan 09, 2020, 06:32 PM UTC
Our engineering team is continuing to work on the issue and planning on having a fix deployed later today. In the meantime, users are able to complete tasks by using the sales and service crm mobile app.
- identified Jan 09, 2020, 09:56 PM UTC
Our Engineering teams have identified the problem and are making preparations to release the fix to the environment later this evening. In the meantime, users are able to complete tasks by using the sales and service crm mobile app.
- identified Jan 10, 2020, 12:40 AM UTC
We are currently in the process of deploying the changes to the production environment. We will update once the process is completed.
- resolved Jan 10, 2020, 02:20 AM UTC
This incident has been resolved.