DealerSocket experienced a major incident on February 5, 2020 affecting FEX and IDMS, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
FEXIDMS
Update timeline
- investigating Feb 05, 2020, 07:17 PM UTC
We are currently investigating this issue.
- investigating Feb 05, 2020, 07:36 PM UTC
Teams are still investigating the problem and working to find a resolution.
- monitoring Feb 05, 2020, 07:53 PM UTC
Teams have taken corrective action to restore the system to normal performance levels. It will take a few minutes for the system to normalize. Teams are monitoring and looking deeper at the cause.
- resolved Feb 05, 2020, 10:24 PM UTC
This incident has been resolved.