DealerSocket incident

Slowness and Login Issues

Minor Resolved View vendor source →

DealerSocket experienced a minor incident on March 27, 2020 affecting CRM, lasting 22h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2020, 04:54 PM UTC
Resolved
Mar 28, 2020, 03:31 PM UTC
Duration
22h 37m
Detected by Pingoru
Mar 27, 2020, 04:54 PM UTC

Affected components

CRM

Update timeline

  1. investigating Mar 27, 2020, 04:54 PM UTC

    We are currently investigating an issue causing slowness and login errors.

  2. identified Mar 27, 2020, 05:37 PM UTC

    Teams have identified the issue and are currently working on the fix.

  3. monitoring Mar 28, 2020, 02:08 AM UTC

    A fix has been implemented and we will continue to monitor the results.

  4. resolved Mar 28, 2020, 03:31 PM UTC

    This incident has been resolved.