DealerSocket experienced a major incident on March 28, 2020 affecting AutoStar, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
AutoStar
Update timeline
- investigating Mar 28, 2020, 03:05 PM UTC
We are currently investigating login errors for Windows 7 users.
- identified Mar 28, 2020, 03:29 PM UTC
Teams will be rolling back an update and there will be down time for all users during this short maintenance period.
- monitoring Mar 28, 2020, 03:38 PM UTC
The rollback is complete and teams are testing the results.
- resolved Mar 28, 2020, 04:01 PM UTC
Windows 7 users are able to log in successfully and this issue has been resolved.