DealerSocket incident

Inventory+: Android Users Are not able to Login

Major Resolved View vendor source →

DealerSocket experienced a major incident on April 14, 2020 affecting Inventory+, lasting 20h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2020, 02:37 PM UTC
Resolved
Apr 15, 2020, 11:18 AM UTC
Duration
20h 41m
Detected by Pingoru
Apr 14, 2020, 02:37 PM UTC

Affected components

Inventory+

Update timeline

  1. investigating Apr 14, 2020, 02:00 PM UTC

    We are currently investigating this issue.

  2. identified Apr 14, 2020, 02:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 14, 2020, 02:37 PM UTC

    Teams have identified the problem, and are working to resolve the issue for the users who are not able to login to the mobile application.

  4. identified Apr 14, 2020, 07:45 PM UTC

    Teams have submitted the fix for the login problems to Google for review. Once the changes have been approved, updating the application will resolve the issue. We will update this page once the update has been approved.

  5. resolved Apr 15, 2020, 11:18 AM UTC

    This incident has been resolved. If you are not able to login, please update your application to the latest version from the Google Play Store.