DealerSocket incident

Websites: Engine6 Page Builder

Minor Resolved View vendor source →

DealerSocket experienced a minor incident on April 19, 2020 affecting DealerFire - Ignite, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2020, 07:00 PM UTC
Resolved
Apr 19, 2020, 07:05 PM UTC
Duration
4m
Detected by Pingoru
Apr 19, 2020, 07:00 PM UTC

Affected components

DealerFire - Ignite

Update timeline

  1. identified Apr 19, 2020, 07:00 PM UTC

    We are currently working to resolve an issue where the Engine6 Page builder is not loading or displaying an error page. We have identified the problem and are working to resolve.

  2. resolved Apr 19, 2020, 07:05 PM UTC

    We have pushed the fix live for this problem, and users can now access Builder2 as expected. We apologize for the problem, and will be addressing the root cause shortly.