DealerSocket incident

Users Seeing Errors When Opening an Account

Major Resolved View vendor source →

DealerSocket experienced a major incident on April 28, 2020 affecting IDMS, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2020, 02:33 PM UTC
Resolved
Apr 28, 2020, 03:36 PM UTC
Duration
1h 2m
Detected by Pingoru
Apr 28, 2020, 02:33 PM UTC

Affected components

IDMS

Update timeline

  1. investigating Apr 28, 2020, 02:33 PM UTC

    We are currently investigating an issue where users are seeing errors when opening an account.

  2. identified Apr 28, 2020, 02:50 PM UTC

    We have identified an issue from a recent release and are looking to roll back the change.

  3. resolved Apr 28, 2020, 03:36 PM UTC

    Teams have fixed the issue and users are able to open accounts.