DealerSocket incident

Slowness and 502 Errors on Engine 6 Websites

Major Resolved View vendor source →

DealerSocket experienced a major incident on May 27, 2020 affecting DealerFire - Engine6, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2020, 05:22 PM UTC
Resolved
May 27, 2020, 08:54 PM UTC
Duration
3h 31m
Detected by Pingoru
May 27, 2020, 05:22 PM UTC

Affected components

DealerFire - Engine6

Update timeline

  1. investigating May 27, 2020, 05:22 PM UTC

    We are currently investigating an issue with slowness on Engine 6 websites.

  2. investigating May 27, 2020, 05:43 PM UTC

    We continue to investigate the issue and will update when he have more information.

  3. monitoring May 27, 2020, 06:47 PM UTC

    Engine 6 websites are now loading normally. Teams continue to monitor.

  4. resolved May 27, 2020, 08:54 PM UTC

    This incident has been resolved.