DealerSocket incident

Websites: Engine 6 - Application Slowness and Server Errors

Critical Resolved View vendor source →

DealerSocket experienced a critical incident on May 27, 2020 affecting DealerFire - Engine6, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2020, 11:58 PM UTC
Resolved
May 28, 2020, 12:36 AM UTC
Duration
37m
Detected by Pingoru
May 27, 2020, 11:58 PM UTC

Affected components

DealerFire - Engine6

Update timeline

  1. investigating May 27, 2020, 11:58 PM UTC

    We are investigating a problem where customers are receiving server errors and or slowness while using an Engine6 website.

  2. investigating May 28, 2020, 12:12 AM UTC

    Our Engineering and DBA teams are working to solve this problem. We are making changesto restore application access as quickly as we can.

  3. monitoring May 28, 2020, 12:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2020, 12:36 AM UTC

    This incident has been resolved.